Terms and Conditions

  1. MERCHANDISE

    IN STOCK -Due to unknown demand for products from time to time, items may not be available for immediate delivery. You will be notified upon receipt of order if it cannot be filled "at once". Otherwise, shipments can be made within 3 to 4 working days from receipt of order.

    CUSTOM -Custom orders usually require 3 to 6 weeks lead time. A 50% deposit is required on all custom orders. You must supply artwork for us to work from along with color selections.

  2. PAYMENT

    Can be made in a number of ways...

    OPEN ACCOUNT -Available to commercial accounts at the discretion of our credit department. Terms are Net 30 days. If you wish to open an account, you must forward a cover letter requesting a credit application. So as not to delay time in processing, we ask that you pay in advance for your opening order.

    CHARGE CARDS -We accept Visa, Mastercard, American Express and Discover. Please complete the requested information on order form.

    COD -We will accept COD orders. Please be certain that someone will be available to accept and pay for the merchandise. Additional charges apply.

    CHECK or MONEY ORDER -We do accept personal and company checks, as well as money orders. Personal Checks must have a work phone number and a major credit card number on them along with your drivers license number for verification prior to processing. DO NOT SEND CASH!

  3. FREIGHT

    We will prepay all shipments (except COD) and the freight charges and insurance will be added to the bill. We will ship in the least expensive way that we can unless you prefer to have the order shipped Next Day Air or 2nd Day Air. Most orders will be shipped via U.P.S. Most flagpoles must be shipped by Common Carrier.

  4. PRICING

    Prices listed in our catalog are subject to change without notice. Quotations and custom orders are valid for sixty days after written issuance.

  5. CLAIMS

    Claims for shortages, defects and nonconforming goods must be made in writing within ten days of receipt of goods. Such claims must state the problem(s) and the respective invoice number. Proper authorization will be issued for both a return and a replacement. Inspect all shipments prior to signing the freight receipt. Any damage or shortage claim must be filed directly by you to the freight line.

  6. RETURNED GOODS POLICY

    Returns may be made upon written approval from our office. No returns are acceptable on orders over 30 days old. Authorized returns are to be prepaid and will be subject to our inspection for damage or misuse before acceptance. No returns accepted on custom orders, except in the event of an error on our part per your written instructions.

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